Contact Us

If you have questions about BlueSalud, please contact us.

Call BCBSNM Member Customer Service:

1-866-689-1523
Monday – Friday 6 a.m. to 8 p.m. MT
Weekends and holidays 8 a.m. to 5 p.m. MT
Closed Thanksgiving and Christmas
If you call after hours, leave a message and we'll return your call by the next business day.
Deaf, hard-of-hearing, and speech-disabled members: Dial 711 to be connected to the New Mexico Relay Network for TTY and voice calls.
Walk in to our Albuquerque Full Service Unit at 4373 Alexander Blvd. NE
Monday – Friday 8 a.m. to 5 p.m. MT.

Email BCBSNM Member Customer Service

24/7 Nurseline:

Pregnancy Program:

The Special Beginnings^® program is administered by Alere^®.

Transportation:

Transportation services are administered by Logisticare^®.

Reservations: 1-866-913-4342
Ride Assist: 1-866-418-9829 (to assist members who have already scheduled a trip or need to cancel a trip)
Hearing Impaired (TTY): 1-866-288-3133
Monday – Friday 8 a.m. to 5 p.m. MT
Closed weekends and holidays
Learn about requesting transportation.

Mental Health & Substance Abuse:

Behavioral health services are administered by OptumHealth^SM New Mexico.

Fraud & Abuse:

Report fraud and abuse to our Special Investigations Division at 1-800-543-0867.
Learn about reporting fraud and abuse.

Services are funded in part under a contract with the State of New Mexico.