Getting to Your Appointment
BCBSNM contracts with LogistiCare® for transportation services.* This includes rides to and from your doctor's office or a health care facility. You must be receiving covered services. LogistiCare will make sure your medical needs are approved before arranging the ride.
Trips must be medically necessary. Examples include rides to:
- Doctor appointments
- Counseling
- Dialysis
You can only use this service for medical needs. Rides to go shopping or to visit a friend are not covered.
Transportation is for BlueSalud members who have no other way to get to a doctor. This means you cannot walk, use mass transit, or drive yourself. If you can take yourself to the doctor, you must do so.
Contact LogistiCare to Schedule a Ride
- Reservations: 1-866-913-4342
- Ride Assist: 1-866-418-9829 (If you have questions about a ride that you've already scheduled, or if you need to cancel your ride)
- Hearing Impaired (TTY): 1-866-288-3133
- 8 a.m. to 5 p.m., Monday–Friday
- Closed weekends and holidays
Frequently Asked Questions About Transportation Services
View FAQs in English 
or Spanish and learn about requesting or changing a ride.
*Blue Cross and Blue Shield of New Mexico transportation services are administered by LogistiCare, LLC. Services are funded in part under a contract with the State of New Mexico.
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