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BLUE CROSS MEDICARE ADVANTAGE DUAL CARE

Disenrolling From Your Plan

Need to leave your Blue Cross Medicare Advantage Dual Care Plan? Learn when and how you can.

Senior woman facing the horizon watching the sun set

Guidelines for Leaving the Plan

There may be a time you need to leave your Medicare plan. This means your membership in Blue Cross Medicare Advantage Dual Care is ending.

Voluntary Disenrollment — When You Choose to Leave Your Plan

You may end your membership in our plan during certain times of the year, known as enrollment periods.

  • All members have the option to leave the plan during the Annual Enrollment Period between October 15 and December 7.
  • If you qualify for a Special Enrollment Period, you may be eligible to leave the plan at other times of the year. 

To voluntarily disenroll:

  • You must choose to leave the plan.
  • You need to provide signed, written notice to Blue Cross Medicare Advantage. You can find out more about this in your Evidence of Coverage.
  • To learn more, call Customer Service at the number listed on your member ID card. Or call Medicare at 1-800-MEDICARE (1-800-633-4227), 24 hours a day, seven days a week. If you are hearing or speech impaired, please call 1-877-486-2048.

Involuntary Disenrollment — When You are Removed From Your Plan

There are certain cases when a member will be disenrolled from the plan:

  • Death of the member.
  • Member moves out of the plan’s service area.
  • Member no longer qualifies for Medicare and/or Medicaid.
  • The member fails to pay premiums or late-enrollment penalties. 
  • The member enrolls in a different Medicare Advantage Prescription Drug plan, Medicare Supplement Insurance or stand-alone Medicare Prescription Drug plan.
  • Blue Cross and Blue Shield of New Mexico stops offering the plan in the area where it had previously been available. 
  • The member intentionally misrepresents information given to BCBSNM about reimbursement for third-party coverage.