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If you need help communicating with BCBSNM, we can help. We offer bilingual interpreters for members who call Customer Service. Our staff includes Customer Advocates who speak Spanish. If you need language services or have questions about your health plan, please call us toll-free at 1-888-966-7742. You can also contact Customer Service with a secure message through Blue Access for Members.
BCBSNM Customer Service:
1-888-9NMPSIA (1-888-966-7742)
Monday – Friday, 6 a.m. – 8 p.m. (MT)
Weekends & Holidays, 8 a.m. – 5 p.m. (MT)
Closed Thanksgiving and Christmas.
Fax number:
1-505-816-4333
Mailing Address:
Attn: NMPSIA DSU
Blue Cross and Blue Shield of New Mexico
P.O. Box 660058
Dallas, TX 75266-0058
Physical Address:
Blue Cross and Blue Shield of New Mexico
4373 Alexander NE
Albuquerque, NM 87107
BCBSNM Health Services:
1-800-325-8334
Monday – Friday, 8 a.m. – 8 p.m. (MT)
BCBSNM Behavioral Health Unit:
1-888-898-0700
24 hours a day, 7 days a week
BlueCare Dental PPOSM Customer Service:
1-877-723-5697
Dental Mailing Address:
P. O. Box 660247
Dallas, TX 75266-0247
Davis Vision® Customer Service:
1-800-999-5431
Website: www.davisvision.com
United Concordia Customer Service:
1-888-898-0370
Website: www.ucci.com
Note: Prior to contacting your eligibility office, please contact your Benefit Specialist at your school location.
Mailing Address:
Erisa Administrative Services, Inc.
1429 2nd Street
Santa Fe, NM 87505
Phone Number: 1-800-233-3164
Fax Number: 1-505-988-8943
Note: Prior to contacting the NMPSIA Home Office, please contact your Benefit Specialist at your school location or BCBSNM Customer Service.
Mailing/Physical Address:
New Mexico Public Schools Insurance Authority
410 Old Taos Highway
Santa Fe, NM 87501
Phone Number: 1-800-548-3724 or 1-505-988-2736
Fax Number: 1-505-983-8670
Visit the NMPSIA website to access more benefit information. When you finish visiting that site, simply close the new window to return to the BCBSNM site.