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Contact Us
Sales Inquiries
To learn more about our products and services, contact your agent, broker or consultant. Our Blue Cross and Blue Shield of New Mexico sales team will work with your representative to present health insurance solutions to your organization. Prospective employer customers not currently represented by an agent or broker can reach us via email.
Top Contacts for Existing Group Business
The following numbers are for our employer customers. BCBSNM members should call us at the customer service numbers listed on their member ID cards for service.
Group Membership and Eligibility Inquiries
1-855-346-2015
Small Group Account Management
1-800-281-0446 Options 2, then Option 1
Benefit, Claims and Member Inquiries
1-800-432-0750
Group Billing and Accounts Receivable
1-800-320-2595
Prescription Inquiries (Prime Therapeutics®)
1-800-423-1973
BlueCare DentalSM
1-866-739-4090
Blue Access for EmployersSM Help Desk
1-888-706-0583
Monday – Friday: 8:00 a.m. to 11:00 p.m. MT
Saturday: 8:00 a.m. to 4:30 p.m. MT
Our Mailing Address
Blue Cross and Blue Shield of New Mexico
5701 Balloon Fiesta Pkwy
Albuquerque, NM 87113300