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If you need help communicating with Blue Cross and Blue Shield of New Mexico, we can help. We offer bilingual interpreters for members who call Customer Service. Our staff includes Customer Advocates who speak Spanish. If you need language services or have questions about your health plan, call 1-877-878-LANL (5265). You can also contact Customer Service with a secure message through Blue Access for MembersSM.
1-877-878-LANL (5265)
Monday – Friday, 6 a.m. – 8 p.m. (MT)
Weekends and Holidays, 8 a.m. – 5 p.m. (MT)
Closed Thanksgiving and Christmas.
Have your ID card available when you call. If you call after hours, you can leave a message and we'll return your call by the next business day.
Mailing Address:
Attn: LANL DSU
Blue Cross and Blue Shield of New Mexico
P.O. Box 660058
Dallas, TX 75266-0058
Physical Address:
Blue Cross and Blue Shield of New Mexico
4373 Alexander NE
Albuquerque, NM 87107