Health and Wellness

Let Blue Cross and Blue Shield of New Mexico (BCBSNM) help you take charge of your health. We offer wellness programs, discounts and resources designed with your well-being in mind. Do you want to find the right resources, save money and manage your medical conditions? Check out these services and programs:

Well onTarget^® — Wellness involves making healthy choices that enrich the mind, body and spirit. Well onTarget is a program designed to give you the tools and support you need, while rewarding you for making healthy choices. To guide you in making healthy choices, you will have access to a convenient, secure website which includes a health assessment, interactive tools and information, as well as a points reward program.

Blue Care^® Advisors — These registered nurses provide health coaching and support. Blue Care Advisors are here to help you make the most of your health care benefits and adopt a healthier lifestyle. To take advantage of these services, just call the phone number on the back of your BCBSNM member ID card.

• Condition Management — Our team of Condition Management specialists is made of up registered nurses and other health care professionals. They are ready to work with you and your doctor to provide education, coaching and monitoring if you are at risk for or already have a chronic condition such as asthma, diabetes or heart disease.
• Case Management — If you are in the hospital, or recently visited the emergency room, a care management specialist may call to help coordinate any special care you might need. They will work with you to help you understand your condition and treatment, make sure you get the care your doctor recommends and better understand your health care benefits, if needed.
• Utilization Management — If you have questions about how your benefits work, our Utilization Management services can help. Through a single point of contact, you and your doctor can obtain information about your benefits. This helps when navigating the health care system. It can also help you make the most of your benefits for covered services.

24/7 Nurseline — If you have questions, our nurses have answers. This help line is staffed 24-hours a day with registered nurses so you can get answers to your health questions when you need them. If an unexpected medical situation arises, a nurse can help you decide if you should call your doctor, visit the emergency room or another facility or treat the problem yourself. Plus, you can learn about more than 1,000 health topics over the phone via an audio library system.

Special Beginnings^® — Our maternity program provides expectant moms with educational information and support through early pregnancy until 6 weeks after delivery.

Preventive Health Care Guidelines – These wellness guidelines provide information to keep you and your family healthy.

• Adult Wellness Guidelines
• Children’s Wellness Guidelines
• Perinatal Wellness Guidelines