Blue Cross and Blue Shield of New Mexico (BCBSNM) continues to streamline the pre-service review process to reduce your workload with BlueApprovRSM. This tool, accessible in Availity® Essentials, now processes optional recommended clinical reviews (RCR) for behavioral health, medical and surgical services and specialty pharmacy drugs for many of our commercial members.
Submit Recommended Clinical Review and Prior Authorization Requests through BlueApprovR
- In Availity, select Payer Spaces from the navigation menu, then BCBSNM
- On your Payer Spaces page, select the Applications tab and click BlueApprovR
- Users will be redirected to BlueApprovR to complete requests online
Note: your RCR submissions will follow the same path through BlueApprovR as prior authorization requests. Also, your RCR submission via BlueApprovR replaces the need to FAX or to attach forms in Availity.
BlueApprovRSM Tool Offers End-to-End Efficiencies
Registered Availity Essentials users have free, 24/7 access to BlueApprovR tool to:
- Request RCRs and prior authorization for some inpatient and outpatient behavioral health and medical and surgical services and specialty pharmacy drugs
- Secure real-time approvals for certain services and begin treatment right away
- Easily attach medical records
- Check approval status of your request
Provider Training
You can attend an instructor-led, free webinar to learn how to use BlueApprovR. To register, select your preferred date and time from the list below. Times listed are Mountain Time:
- Nov. 1, 2023 – 10 a.m. to 11:30 a.m.
- Nov. 2, 2023 – 12 p.m. to 1 p.m.
- Nov. 8, 2023 – 10 a.m. to 11:30 a.m.
- Nov. 9, 2023 – 12 p.m. to 1 p.m.
- Nov. 15, 2023 – 10 a.m. to 11:30 a.m.
- Nov. 16, 2023 – 12 p.m. to 1 p.m.
- Nov. 22, 2023 – 10 a.m. to 11:30 a.m.
- Nov. 29, 2023 – 10 a.m. to 11:30 a.m.
- Nov. 30, 2023 – 12 p.m. to 1 p.m.
Use BlueApprovR to Request RCR and Prior Authorization for these types of care
- Specialty Pharmacy Drugs
- Behavioral Health
- Inpatient Acute Care
- Long-term Acute Care
- Inpatient Rehab
- Skilled Nursing Facility
- Outpatient Hospice
- Inpatient Hospice
- Home Health
- Outpatient Service
Other Recommended Clinical Review Request Methods
Use the Availity Attachments tool to submit an RCR or, download and complete the Recommended Clinical Review Request form.
Note: This tool is currently not available for our Federal Employee Program®, Medicare Advantage or Blue Cross Community CentennialSM members. Please use your existing process for requesting prior authorization for these members.
Provider Resources
Learn more about how to access and use BlueApprovR at our Provider Tools web page. Continue to watch News and Updates for future program updates and training opportunities.
Checking eligibility and/or benefit information and/or obtaining prior authorization is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage, including, but not limited to, exclusions and limitations applicable on the date services were rendered. If you have any questions, call the number on the member's ID card.
Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSNM. BCBSNM makes no endorsement, representations, or warranties regarding third party vendors and the products and services they offer.