We announced new mailing addresses in September for faster claims processing and responses. Starting Oct. 1, 2024, mail sent to our previous addresses will be forwarded through the postal service to our new addresses. This will result in delays to claims processing and payment. To avoid delays, update your contact information for us if you haven’t done so and submit paper claims to the new addresses.
Please only submit paper claims if necessary. Electronic claim submission is preferred and is your fastest path to payment. See our Submitting Claims page for more information.
Group, Individual and Family, and HMO plan claims
Blue Cross and Blue Shield of New Mexico
P.O. Box 660058
Dallas, TX 75266-0058
Forms updated with the new address are available to download, including the Claim Review, Corrected Claim, Additional Information and Requests for Recommended Clinical Review forms.
Indian Health Service claims
IHS/PRC FI
P.O. Box 650267
Dallas, TX 75265-0267
Medicaid claims and appeals
- Claims: BCBSNM, P.O. Box 650712 Dallas, TX 75265-0712
- Appeals: BCBSNM, P.O. Box 660717 Dallas, TX 75266-0717
Dental claims
BCBSNM
PO Box 660247
Dallas, TX 75266-0247
The dental claim form is updated with the new address.
For Blue Cross Medicare Advantage℠ addresses and contact information, see our contacts list.