Dec. 19, 2024
When seeking care, our members may contact your office or search our online Provider Finder® for information about you, such as your appointment availability for new patients, location and contact information. To ensure the information provided to our members is accurate, we encourage you to take the following steps:
With your office: Ensure all staff members, including those at centralized offices for provider groups:
Have access to up-to-date information that aligns with information you’ve provided to us
Can readily relay this information to our members or transfer them to the appropriate resource
With Blue Cross and Blue Shield of New Mexico: Regularly verify your demographic data and update it as soon as it changes. Federal law requires that directory information be verified every 90 days even if it hasn’t changed. You can verify and update your information using:
Our Demographic Change Form if you’re unable to use Availity Essentials
Important data to regularly review includes your practice locations, phone number, specialty, languages spoken, language line availability, appointment availability (accepting new patients), website and telehealth capabilities. Learn more about verifying and updating your information with us.
If you have a National Provider Identifier: Update the National Provider Identifier Registry when your information changes. Learn more.
Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSNM. BCBSNM makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.