Go DIGITAL and avoid the phone to resolve your claim inquiries online!

We will soon launch Message This Payer, a convenient electronic method to send secure messages to Blue Cross and Blue Shield of New Mexico (BCBSNM) for claim management questions. You will receive a secured message in response to your question within two business days.

Using this option will allow you the opportunity to…

• Initiate a message to BCBSNM from the Claim Status tool
• Monitor responses via a dashboard view
• View and print conversations

For More Information

Watch for additional details and training, as well as upcoming Blue Review publications and News and Update articles.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSNM. BCBSNM makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.