Health Advisors

Registered nurses provide health coaching and support. They're here to help you make the most of your health care benefits and adopt a healthier lifestyle. To take advantage of these services, just call the number on your member ID card.

• Condition Management — Our team of condition management specialists is made of up registered nurses and other health care professionals. They are ready to work with you and your doctor to provide education, coaching and monitoring if you are at risk for or already have a chronic condition such as asthma, diabetes or heart disease.
• Case Management — If you are in the hospital, or recently visited the emergency room, a care management specialist may call to help coordinate any special care you might need. They'll work with you to help you understand your condition and treatment, make sure you get the care your doctor recommends and better understand your health care benefits, if needed.
• Utilization Management — If you have questions about how your benefits work, our utilization management services can help. Through a single point of contact, you and your doctor can obtain information about your benefits. This helps when navigating the health care system. It can also help you make the most of your benefits for covered services.