Online Privacy Statement
We know how important your privacy is to you. Whether you are a current customer or just visiting our website, we are committed to attempting to protect the information you provide in the same way that we protect it when you provide it to us over the phone, in person or through the mail.
Because we value your relationship with us, we have detailed below our privacy objectives for our website:
Personal Information We Collect and Use at This Website
We do not collect any personal information about you at our websites unless you choose to provide it to us voluntarily. The types of personal information we collect and share depends on the product or service you have with us. This information can include: Social Security number and payment history; transaction history and employment information; and/or medical information and claim history. If you encounter a screen or page that requests information you do not want to share with us, do not enter the information and do not proceed with that screen or page. We do not share your personal information to non-affiliates or affiliates to market to you.
What We Do with the Information We Gather
We require this information to understand your needs and provide you with better products and services. We also use this information for our everyday business purposes, such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus.
Security Practices
We recognize and respect your desire for privacy when it comes to your personal affairs. We attempt to protect online information according to established company security standards and practices, and we continually evaluate new technologies for safeguarding information.
Surveys and Forms
You may have had the opportunity to provide information to us through online surveys and forms. We use this information to better understand your needs and to provide quality products, services and other opportunities.
We want your visit to our website to be informative and enjoyable. We use information obtained from you to help us continually improve the content, functionality and overall usefulness of our website.
Use of E-mail
Please use your own best judgment when sending information via the Internet to an e-mail address. E-mail via the Internet may pass through private and public networks with varying levels of security. Some networks may have taken steps to secure e-mail transmissions while others have not, thereby compromising the privacy and integrity of an e-mail transmission. An e-mail transmission may be stored, copied, altered or destroyed at any point during transmissions.
If you have personal or confidential information to relay to our company, please contact us via phone.
We preserve the content of your e-mail, your e-mail address and our response so that we can efficiently respond to questions you might have. We also do this in an effort to meet legal and regulatory requirements.
We will not contact you by e-mail regarding any claims or other confidential information. In the future, we may contact you by e-mail by using the e-mail address you provided in your profile or by using the e-mail address that was the source of an e-mail requesting information that is neither confidential or claims-related. At such time, we will also provide an opt-out procedure for those users who do not wish to be contacted by e-mail for any reason.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such websites, and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Confidentiality
Again, please use your own best judgment when sending information via the Internet to an e-mail address. E-mail via the Internet may pass through private and public networks with varying levels of security. Some networks may have taken steps to secure e-mail transmissions while others have not, thereby compromising the privacy and integrity of an e-mail transmission. An e-mail transmission may be stored, copied, altered or destroyed at any point during transmissions.
If you have personal or confidential information to relay to our company, please contact us via phone.
If you do provide personal information, such as e-mail, telephone or fax number, or other identifying information, we will not disclose it without your consent. We will maintain this information, as well as any other transactions, according to our standard security and confidentiality procedures and practices.
Updates to the Statement
Evolving technology will continue to provide us with new and better ways to collect and use information so that we may better serve your insurance needs. We may revise or update the Privacy Statement in the future to better reflect these technological advances, and we encourage you to return to this page from time to time to review any updates.
Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is the parent company of the Dearborn Life Insurance Company. HCSC is the largest customer-owned health insurance company in the United States. Blue Cross and Blue Shield of New Mexico is the trade name of Dearborn Life Insurance Company, an independent licensee of the Blue Cross and Blue Shield Association. BLUE CROSS®, BLUE SHEILD® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.
Some states have additional requirements and/or privacy rights. Residents of California can get information about the California Consumer Privacy Act (CCPA) of 2018 here.