Virtual Care

Do you need urgent care right now? Or do you need access to a virtual primary care provider (PCP) to help with your health care needs on a routine basis or as issues come up? If you have a health plan through your employer, you may be able to receive medical care from a provider virtually.

Whether you need help for common health concerns or want to talk with a doctor about setting up a care plan, you can get access when you need it. Virtual care saves time – you won’t have to travel to a doctor’s office. No matter where you live in New Mexico, you can get access to more doctors online.

There are 2 ways to access virtual care:

Virtual PCP by Galileo^®

This benefit may be available to members with a BCBSNM health plan through their employer. Call the number on your Member ID Card to see if this benefit is available to you.

With Virtual PCP, you can get care whenever you need it. A PCP can help with annual wellness visits, ongoing care, or urgent health concerns. They can also help coordinate care with other providers when needed. Virtual PCP is available 24/7. Members 18 years and older have access to:

• A U.S. board-certified PCP who will get to know you and your medical history.
• A care team to work with you on a plan to meet your personal health care needs.
• Unlimited online messaging 24/7 with your virtual care team.
• Annual wellness exams.
• Help to manage chronic health conditions.
• Request a lab test or medication.

Learn about Virtual PCP.

Virtual Visits by MDLIVE^®

Speak with a doctor or therapist 24 hours a day, 7 days a week for urgent care. Instead of going into a doctor’s office, you can talk with doctor or therapist while at home, work or many other places. A virtual visit can cost less than going to an urgent care center or emergency room. 

Learn about Virtual Visits.

¹ Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your cellular data or internet service provider’s plan for details. Non-emergency medical service in Idaho, Montana and New Mexico is limited to interactive audio/video (video only), along with the ability to prescribe. Non-emergency medical service in Arkansas is limited to interactive audio/video (video only) for initial consultation, along with the ability to prescribe. Behavioral health service is limited to interactive audio/video (video only), along with the ability to prescribe in all states. Service availability depends on location at the time of consultation.

² Virtual Visits, Powered by MDLIVE may not be available on all plans. Virtual Visits are subject to the terms and conditions of your benefit plan, including benefits, limitations, and exclusions. MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services.

MDLIVE operates and administers the Virtual Visit program and is solely responsible for its operations and that of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.

Blue Cross^®, Blue Shield^® and the Cross and Shield symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.