Virtual Primary Care Provider (PCP) by Galileo®

If you have a BCBSNM health plan through your employer, you may be able to receive medical care with Virtual PCP by Galileo. Call the number on your member ID card to see if this benefit is available to you.

If you have a health concern, want to schedule an annual wellness visit, or need a prescription refilled, you may be able to get care quickly and conveniently.

Virtual PCP is available 24/7. With virtual care, you can save time and skip the trip to the doctor’s office. No matter where you live in New Mexico, you can easily access more doctors online.

Members 18 years and older have access to:

  • Online Visits with Your PCP and Care Team

     

    With Virtual PCP, you can meet with your board-certified PCP or other medical experts by phone, online chat or video1. Your PCP will get to know you and your medical history and work with your care team to create a plan to meet your personal health care needs.

    Members can get help with:

    • Annual wellness exams.
    • Treatment for minor issues such as cough, sore throat, allergies, colds or flu, sinus infections, minor cuts and burns, stomach ache, UTIs and more.
    • Managing complex chronic conditions such as diabetes, asthma, high blood pressure and more.
    • Birth control and sexual health.
    • Behavioral health conditions such as depression, anxiety, insomnia and more.
    • Everyday issues such as acne, hair loss and more.
    • Prescriptions and refills.
    • Referrals to specialists.

    Virtual PCP gives you unlimited, 24/7 online messaging with your virtual care team.

  • Request Lab Tests

     

    You can use Virtual PCP to request lab tests. If you need to know what’s going on with your health, work with your doctor. Make sure you get the care you need.

    Types of lab tests include:

    • Screenings for annual check-ups or chronic conditions.
    • Blood tests.
    • Imaging such as X-rays or CT scans.

     

  • Request Medications

     

    Need a refill? You can access prescription refills on Virtual PCP. Work with your doctor on a treatment plan for any health issues you’re facing. This can include prescriptions for new medications.

    Check your BCBSNM Preferred Drug List to make sure prescriptions are covered. Some drugs may need approval (“prior authorization”) before they are prescribed. This is so BCBSNM will pay for them. Your doctor can send BCBSNM a request for this approval.

    Please note: Doctors on Virtual PCP cannot prescribe controlled substances at this time2. 

  • Get Started

     

    Follow these steps to get set up with Virtual PCP.

    1. Go to get.galileohealth.com/page/newmexico or download the Galileo mobile app. Get the app in the Google PlayTM Store or Apple App StoreTM.

    2. Create an account. Have your member ID card ready. You will need to enter your member ID number, name, birth date, ZIP code, and gender.

    3. Access a provider right away. Use the app to message your provider and begin care immediately, or to schedule a video or phone visit.

    4. Contact Galileo if you have questions. Call 1-855-648-8859 anytime of day or night to speak with the Galileo support team.

1 Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your cellular data or internet service provider's plan for details. Non-emergency medical service and behavioral health service are available as interactive audio/video, audio/phone, and SMS/texting. Virtual PCP also includes the ability to prescribe. Service availability depends on location at the time of consultation.

2 Virtual PCP, Powered by Galileo Medical Group (“Galileo”), is subject to the terms and conditions of your benefit plan, including benefits, limitations and exclusions. Virtual PCP operates subject to state regulations. Virtual PCP is not an insurance product nor a prescription fulfillment warehouse. Virtual PCP does not guarantee that a prescription will be written. Virtual PCP does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. Virtual PCP physicians reserve the right to deny care for potential misuse of services.

Galileo operates and administers Virtual PCP and is solely responsible for its operations and that of its contracted providers. Virtual PCP and the Galileo logo are registered trademarks of Galileo and may not be used without written permission.

Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

Last Updated: Oct. 30, 2024