We do not discriminate on the basis of race, color, national origin (including limited English knowledge and first language), age, disability, or sex (as understood in the applicable regulation). We provide people with disabilities with reasonable modifications and free communication aids to allow for effective communication with us. We also provide free language assistance services to people whose first language is not English.
To receive reasonable modifications, communication aids or language assistance free of charge, please call us at 1-855-710-6984.
If you believe we have failed to provide a service, or think we have discriminated in another way, you can file a grievance with:
Office of Civil Rights Coordinator
Attn: Office of Civil Rights Coordinator
300 E. Randolph St.
35th Floor
Chicago, Illinois 60601
Phone: 1-855-664-7270 (voicemail)
TTY/TDD: 1-855-661-6965
Fax: 1-855-661-6960
Email: civilrightscoordinator@bcbsil.com
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Office of Civil Rights Coordinator is available to help you.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at:
U.S. Dept. of Health & Human Services
200 Independence Avenue SW
Room 509F, HHH Building 1019
Washington, DC 20201
Phone: 1-800-368-1019
TTY/TDD: 1-800-537-7697
Complaint Portal: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Complaint Forms: https://www.hhs.gov/sites/default/files/ocr-cr-complaint-form-package.pdf
If you are a Medicare member, access your Non-Discrimination Notice here.
If you are a Medicaid member, access your Non-Discrimination Notice here.