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Member Web and Mobile Tools

Blue Cross and Blue Shield of New Mexico empowers members with key web and digital tools to help them manage all facets of their health care, in all lines of business you are serving - Group, Medicare and Individual & Family Markets. 

Blue Access for MembersSM

After enrollment, members can register for and log in to Blue Access for Members (BAMSM). Optimized for mobile, BAM is every member’s home base. Via their account they can:

  • View benefits
  • Order a replacement member ID card, or download a temporary one
  • Find in-network providers via Provider Finder®
  • Schedule a virtual visit
  • See a summary of care received
  • Review Explanations of Benefits
  • Check claims status
  • Communicate with customer service
  • Select language and communication preferences
  • Estimate costs for care
  • Access spending summaries and view deductible and out-of-pocket maximum spent
  • See how spending breaks down between medical and pharmacy (if applicable)
  • Track Prior Authorizations
  • Access wellness programs and information
  • Get forms and documents
  • Access common FAQs about insurance

BCBSNM App: Blue Access Mobile®

Our BCBSNM mobile app gives members easy access to the same information and tools as the online portal detailed above. In addition, the BCBSNM mobile app – available for iPhone and Android users – allows members to:

  • Access a digital member ID card
  • Log in securely with Face ID (iOS only) and Fingerprint ID
  • Get content through in-app messages and mobile app push notifications
  • Accept in-app push notifications and in-app inbox messages, which drives engagement

To download the app, text1 BCBSNMAPP to 33633 or search for BCBSNM in the Apple App Store or Google Play.

Screenshot of BCBSNM mobile app

Provider Finder®

Members can quickly find and compare in-network doctors, medical groups, hospitals and urgent care. With Provider Finder, members can:

  • Search for providers by ZIP code, gender, specialty, languages spoken and more
  • Compare quality ratings for providers and facilities
  • Read or write reviews for providers and facilities
  • See and compare out-of-pocket cost estimates for more than 1,700 medical procedures and services based on your plan’s copay, coinsurance, deductible and other benefits4

SMS Text Messages

Members can register with their mobile number to get important account and health care updates such as:

  • Their BCBSNM member ID card number
  • Copayment and deductible amounts
  • Health tips on diabetes
  • Exercise and fitness information

Opting in for receiving text messages is easy.

Web and Mobile Wellness Tools

Technology-driven care management programs help members manage the high costs associated with specific conditions. We offer numerous products and programs to help improve the medical and behavioral health of our members. With these tools, members can:

  • Learn about their medical and behavioral health
  • Access medical and behavioral professionals for coaching, advice or direct care
  • Use information, tools and programs to help them change behavior
  • Get access to big discounts on health and wellness products
  • Earn incentives for healthy behaviors
  • Receive additional support and benefits if they are at-risk

Each of these helps drive healthier outcomes and in turn, control costs for members and groups like yours. See our Wellness & Behavioral Health section for a short description of each. Products available may vary with group size.

1 Message and data rates may apply. See Terms & Conditions and Privacy Policy.
2 Service available for eligible members in most metro areas. Costs are examples and may not apply to every member’s situation