With Virtual PCP, you can receive medical care whenever you need it. If you have a health concern, want to schedule an annual wellness visit, or need a prescription refilled, you can get care quickly and conveniently.
Virtual PCP is available 24/7. With virtual care, you can save time and skip the trip to the doctor’s office. No matter where you live in New Mexico, you can easily access more doctors online.
Members 18 years and older have access to:
With Virtual PCP, you can meet with your board-certified PCP or other medical experts by phone, online chat or video1. Your PCP will get to know you and your medical history and work with your care team to create a plan to meet your personal health care needs.
Members can get help with:
Virtual PCP gives you unlimited, 24/7 online messaging with your virtual care team.
You can use Virtual PCP to request lab tests. If you need to know what’s going on with your health, work with your doctor. Make sure you get the care you need.
Types of lab tests include:
Need a refill? You can access prescription refills on Virtual PCP. Work with your doctor on a treatment plan for any health issues you’re facing. This can include prescriptions for new medications.
Check your BCBSNM Preferred Drug List to make sure prescriptions are covered. Some drugs may need approval (“prior authorization”) before they are prescribed. This is so BCBSNM will pay for them. Your doctor can send BCBSNM a request for this approval.
Please note: Doctors on Virtual PCP cannot prescribe controlled substances at this time2.
Follow these steps to get set up with Virtual PCP.
1. Go to get.galileohealth.com/page/newmexico or download the Galileo mobile app. Get the app in the Google PlayTM Store or Apple App StoreTM.
2. Create an account. Have your member ID card ready. You will need to enter your member ID number, name, birth date, ZIP code, and gender.
3. Access a provider right away. Use the app to message your provider and begin care immediately, or to schedule a video or phone visit.
4. Contact Galileo if you have questions. Call 1-855-648-8859 anytime day or night to speak with the Galileo support team.
1 Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your cellular data or internet service provider's plan for details. Non-emergency medical service and behavioral health service are available as interactive audio/video, audio/phone, and SMS/texting. Virtual PCP also includes the ability to prescribe. Service availability depends on location at the time of consultation.
2 Virtual PCP, Powered by Galileo Medical Group (“Galileo”), is subject to the terms and conditions of your benefit plan, including benefits, limitations and exclusions. Virtual PCP operates subject to state regulations. Virtual PCP is not an insurance product nor a prescription fulfillment warehouse. Virtual PCP does not guarantee that a prescription will be written. Virtual PCP does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse.
Galileo is a separate company that has contracted with Blue Cross and Blue Shield of New Mexico to operate and administer a virtual primary care for members with coverage through BCBSNM. Galileo is solely responsible for its operations and that of its contracted providers. BCBSNM makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.
FAQs
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