Use the information shown here to contact Blue Cross and Blue Shield of New Mexico with questions about your Turquoise Care plan.
| BCBSNM Member Services | If you have questions about your plan, we can help. To ask about what your plan covers, find a provider, change your PCP, and more, just call us.
|
|---|---|
| BCBSNM Health Services |
|
| BCBSNM Behavioral Health Services | The type of service needed depends on the situation. A Care Coordinator can help members find out what services are covered.
|
| New Mexico Crisis and Access Line (NMCAL) | NMCAL is available to New Mexicans during a mental health crisis. Use this state-wide toll-free phone line to access local help and resources. There are mental health professionals ready to help 24 hours a day, 7 days a week.
|
| 24/7 Nurseline | Call toll-free 1-877-213-2567 (TTY: 711). |
| Transportation Services | BCBSNM contracts with ModivCareTM for transportation services.
|
| Community Social Services |
|
Ombudsman Specialist |
|
Member Advisory Board |
|
| Native American Advisory Board |
|
| Provider Services | If your provider needs to contact us, they may call the BCBSNM Provider Services Unit at 1-800-693-0663. |
| Blue Access Internet Help Desk | If you need help getting into our secure website, Blue Access for MembersSM, call the Help Desk toll-free at 1-888-706-0583 (TTY: 711). The Help Desk is available 24 hours a day, 7 days a week. |