Contact Us

• Call us toll-free at 1-866-689-1523.
  
• Members with hearing or speech loss can call the TTY/TDD line at 711.
  
• Member Services is available 8 a.m. to 5 p.m. Mountain Time, Monday–Friday. If you call after hours, please leave a message. We will return your call the next business day.
  
• You can also email us.
  
• Write to us at:
  Blue Cross and Blue Shield of New Mexico Medicaid
  P.O. Box 650712
  Dallas, TX 75265-0712

• Call toll-free 1-877-232-5518 (TTY: 711).
• 8 a.m. to 5 p.m., Monday–Friday

The type of service needed depends on the situation. A Care Coordinator can help members find out what services are covered.

• Call toll-free 1-877-232-5518 (TTY: 711).

NMCAL is available to New Mexicans during a mental health crisis. Use this state-wide toll-free phone line to access local help and resources. There are mental health professionals ready to help 24 hours a day, 7 days a week.

• Call NMCAL at 1-855-NMCRISIS (1-855-662-7474).
  
• If you have a life-threatening emergency, please call 911.
  

BCBSNM contracts with ModivCare^TM for transportation services.

• Reservations: 1-866-913-4342
  
• Ride Assist: 1-866-418-9829 (If you have questions about a ride that you've already scheduled, or if you need to cancel your ride)
  
• Hearing Impaired (TTY): 1-866-288-3133
  
• 8 a.m. to 5 p.m., Monday–Friday
  
• Closed weekends and holidays
  

• Call toll-free 1-877-232-5518, option 3, then option 5 (TTY: 711).
  
• 8 a.m. to 5 p.m., Monday–Friday
  

• Call toll-free 1-888-243-1134 (TTY: 711).
  
• Email ombudsman@bcbsnm.com

• Call  1-866-825-6034 (TTY: 711).
• Email bcbs_ab@bcbsnm.com
  

• Call 1-866-825-6034 (TTY: 711).
  
• Email bcbs_ab@bcbsnm.com
  

If your provider needs to contact us, they may call the BCBSNM Provider Services Unit at 1-800-693-0663.