June 25, 2024
Our thoughts are with all who have been impacted by the recent events in the Ruidoso area. Blue Cross and Blue Shield of New Mexico wants to thank community members, responders, providers, employees, and others for supporting each other during this time.
If you are a BCBSNM member and need assistance, we are available to support you during this time. Here are some resources:
- Get information on local resources at the New Mexico Health Care Authority (HCA) website.
- If you have questions about how/where to access resources, call the Department of Homeland Security and Emergency Management (DHSEM) Fire Hotline: 1-833-NMFIRE6 (1-833-663-4736).
- The New Mexico DHSEM has established an emergency services center at the Roswell Convention Center. Staff are there between 8 a.m. to 6 p.m. MT daily. HCA and Medicaid Turquoise Care health plan representatives are on site. They can help Medicaid recipients with:
o Replacement ID cards.
o Care coordination.
o How to get current needs met.
BCBSNM Medicaid plan members who need immediate help can contact us. We can discuss how you can get the support you need. This may include medicine, medical equipment such as oxygen, or care for new or existing health care needs. We can also help if you need care coordination for health conditions. Reach out to BCBSNM Member Services:
- Call us toll-free at 1-866-689-1523. Members with hearing or speech loss can call the TTY/TDD line at 711.
- Member Services is available 8 a.m. to 5 p.m. MT, Monday–Friday. If you call after hours, please leave a message. We will return your call the next business day.
- You can also email us at any time.
Other BCBSNM resources can be found here:
- 24/7 Nurseline – Our Medicaid members can access registered nurses who can answer questions and guide you to the right care. A nurse can help you decide if you should call your doctor, visit the ER or urgent care, or treat the problem yourself. The line is available 24 hours a day, 7 days a week. Call toll-free 1-877-213-2567. TTY: 711.
- Learn to Live: Digital Mental Health Self-Help Support Program – This is a confidential online resource you can access from anywhere, at any time. There is no cost to you and your family (ages 13 and older). To start, register at the Learn to Live website (Access Code: NMMED).
- Health and Wellness Programs – Take charge of your health. Members can find the right resources, save money, and manage your medical conditions. BCBSNM offers programs and resources with your well-being in mind. Learn more.
- Value-Added Services (VAS) – Your plan covers more than just standard Medicaid benefits. Check out the many VAS available to you.
- Other BCBSNM Medicaid Service Lines – Go to Contact Us for a complete list of phone numbers and other ways to reach us.